Privacy Policy
Aarogya Hospital. Chandigarh
This Privacy Policy explains how Aarogya Hospital, Chandigarh (“Hospital”, “we”, “us”) collects, uses, stores, protects and discloses personal, medical and other information in connection with the healthcare services provided by the Hospital and the use of this website.
1. Information We Collect
We collect information that is reasonably necessary to provide healthcare and run our Hospital.
A. Personal Information
- Full name, age and date of birth, gender
- Residential address, mobile number and email address
- Identification details
- Emergency contact details
- Patient registration and admission details
B. Medical and Health Information
- Medical history and presenting complaints
- Clinical examination, diagnosis and treatment details
- Prescriptions and medication history
- Allergies and relevant medical conditions
- Laboratory, diagnostic and imaging reports
- Surgical, procedure, nursing and clinical notes
- Discharge summaries and referral or follow-up information
C. Billing, Insurance and Government Scheme Information
- Billing and invoice information, payment details
- Insurance policy and TPA information, claim details
- Ayushman Bharat / PM-JAY information
- Other government health-scheme documentation
2. How We Use Personal Information
We use your information for legitimate healthcare, administrative, legal and operational purposes, including:
Services, doctors and timings may change without prior notice.
- Patient registration and identification
- Consultation, treatment, emergency and critical care
- Maintaining medical records
- Laboratory and diagnostic services, including Neonatology, Pediatrics, Dialysis and Gynecology care
- Admission, discharge and appointment scheduling
- Billing, payment, insurance, TPA and Ayushman / PM-JAY processing
- Communicating appointment and healthcare-related information
- Follow-up and continuity of care
- Patient safety, quality improvement and internal audits
- Preventing fraud, misuse and unauthorized activity
- Complying with applicable laws and government requirements
3. Confidentiality of Patient Information
Aarogya Hospital respects the confidentiality of patient information. Access to medical records and personal information is restricted to authorized doctors, nurses, healthcare professionals, employees and service providers who need it for healthcare, administrative or operational purposes.
We take reasonable measures to prevent unauthorized access, use, disclosure, alteration or loss of patient information.
4. Disclosure and Sharing of Information
We may disclose relevant information where reasonably necessary and legally permitted to:
- Doctors and healthcare professionals involved in your care
- Nurses and other authorized hospital personnel
- Diagnostic laboratories and healthcare providers
- Pharmacies and other service providers involved in patient care
- Insurance companies and authorized TPAs
- Ayushman Bharat / PM-JAY authorities, where applicable
- Government and regulatory authorities
- Courts, law-enforcement agencies or other competent authorities where legally required
- Authorized technology, IT and administrative service providers
We do not sell your personal information. We limit disclosure to what is reasonably necessary for the relevant purpose.
5. Patient Consent
Where consent is required, we obtain appropriate consent before collecting, using or disclosing personal information, except where processing or disclosure is permitted or required by law. Consent may be obtained for:
- Medical treatment and procedures
- Sharing relevant medical information with another healthcare provider
- Insurance, TPA and government-scheme processing
- Communication through telephone, SMS, email or other channels
- Photographs, videos, testimonials or other promotional material
Consent for medical treatment and consent for promotional use of patient-identifiable material are treated as separate matters.
6. Photographs, Videos and Testimonials
We may use photographs, videos or testimonials for healthcare, educational, administrative, security or promotional purposes only in accordance with applicable law and appropriate consent. Patient-identifiable material is not used for marketing or social media without appropriate consent, except where otherwise permitted by law.
7. CCTV Surveillance
CCTV cameras may be installed in appropriate areas of the Hospital for:
- Patient and visitor safety
- Staff safety and Hospital security
- Prevention and investigation of theft or unauthorized activities
- Incident investigation
Footage may be accessed only by authorized personnel and disclosed to competent authorities where legally required. CCTV is not installed in areas where individuals have a reasonable expectation of privacy, such as washrooms and changing areas.
8. Data Security
We use reasonable administrative, technical and physical safeguards to protect personal and medical information against unauthorized access or disclosure, misuse, loss, alteration, destruction and accidental disclosure. However, no electronic system or method of transmission can be guaranteed to be completely secure.
9. Medical Records and Data Retention
We retain patient records and personal information as long as reasonably necessary for continuity of healthcare, medical and clinical requirements, legal and regulatory obligations, insurance and claim processing, hospital administration, quality and safety requirements, and resolution of complaints or disputes. Certain records may be retained for longer periods where required by law or professional standards.
10. Children’s Privacy
As a healthcare provider, including for newborn and child care, we may collect and process information relating to minors. Where applicable, this is done with the involvement or authorization of a parent, guardian or legally authorized representative, subject to applicable law. We take reasonable measures to protect children’s personal and medical information.
11. Third-Party Service Providers
We may engage authorized third parties for services such as:
- Hospital management software
- IT and technical support
- Laboratory and diagnostic services
- Payment processing
- Insurance and TPA services
- SMS and email communication
- Data storage and hosting
- Website maintenance
- Security and facility management
These providers may access information only as reasonably necessary to perform their services and subject to applicable confidentiality, security and legal requirements.
12. Patient Rights
Subject to applicable law (including the Digital Personal Data Protection Act, 2023) and hospital procedures, patients may contact us regarding:
- Access to their personal information
- Correction of inaccurate information
- Questions about the processing of their information
- Withdrawal of consent where legally applicable
- Privacy-related complaints and other lawful requests
We may require reasonable identity verification before processing certain requests.
13. Emergency Medical Situations
In an emergency, Aarogya Hospital may collect, use or disclose relevant information where reasonably necessary to provide urgent medical treatment, protect the patient’s vital interests, coordinate emergency care, protect the safety of patients or others, and comply with applicable legal requirements.
14. Legal and Regulatory Compliance
We may collect, use, preserve or disclose information where necessary to comply with applicable laws, regulations, court orders, government directions, public-health requirements, insurance requirements or other lawful obligations.
15. Privacy and Grievance Officer
For any privacy-related question, concern or complaint, please contact our designated Privacy/Grievance Officer.
Privacy/Grievance
Email: aarogyahospital006@gmail.com
Phone: +91-9417205566
Address: SCO 32, NEAR PGI,
KHUDA LAHORA,CHANDIGARH. 160014
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in healthcare services, technology, hospital practices, or legal and regulatory requirements. Any updated version will be published on this website with a revised “Last Updated” date.
17. Contact Us
Aarogya Hospital, Chandigarh
Address: SCO 32, NEAR PGI,
KHUDA LAHORA,CHANDIGARH. 160014
Phone: +91-9417205566
Email: aarogyahospital006@gmail.com
Website: aarogyahospitalchd.com